Responsible Gaming

21+ Only

You must be at least 21 years of age to use mpo18. Gambling by minors is strictly prohibited. We verify the age of all players during the registration and KYC verification process.

Our Commitment to Player Protection

Gambling should be entertainment, never a source of financial stress or harm

At mpo18, we recognize that while most of our players gamble responsibly as a form of entertainment, gambling can become problematic for some individuals. We are deeply committed to promoting responsible gaming practices and providing comprehensive tools and resources to help players maintain control over their gambling activities.

Responsible gaming means understanding the risks associated with gambling, setting appropriate limits on time and money spent, and recognizing the warning signs of problem gambling. We believe that informed players who understand the nature of gambling and their own behavior patterns are best equipped to make responsible decisions about their participation in our gaming activities.

Our responsible gaming program is built on three pillars: prevention (providing tools to help players stay in control), education (ensuring players understand the risks and how to gamble responsibly), and intervention (offering support and assistance when gambling becomes problematic). We continuously evaluate and improve our responsible gaming measures to align with international best practices and emerging research on problem gambling prevention.

Every member of our team—from customer service representatives to senior management—is trained to recognize signs of problem gambling and to respond with compassion and appropriate resources. Your well-being is more important to us than any revenue your play might generate, and we will never hesitate to prioritize player protection over commercial interests.

Player Protection Tools

Take control of your gambling with our comprehensive self-management features

Deposit Limits

Set daily, weekly, or monthly limits on how much money you can deposit into your account. Once you reach your limit, you cannot deposit additional funds until the period resets. Limits can be decreased immediately or increased after a 24-hour cooling-off period.

How to set: Account Settings > Responsible Gaming > Deposit Limits

Loss Limits

Define the maximum amount you're willing to lose over a specified period. This feature tracks your net losses (total bets minus total winnings) and prevents further wagering once your loss limit is reached. Particularly useful for protecting your bankroll.

How to set: Account Settings > Responsible Gaming > Loss Limits

Session Time Reminders

Configure periodic reminders that alert you about how long you've been playing. Reminders can be set at intervals from 15 minutes to 4 hours, helping you maintain awareness of time spent gambling and take regular breaks.

How to set: Account Settings > Responsible Gaming > Session Reminders

Take a Break (Timeout)

Temporarily suspend your account for a cooling-off period ranging from 24 hours to 6 weeks. During this time, you cannot log in, deposit, or place bets. A timeout gives you space to reassess your gambling habits without permanent commitment.

How to activate: Contact Support via Live Chat or Email

Self-Exclusion

Permanently close your account for a minimum period of 6 months, 1 year, or permanently. Self-exclusion is irreversible during the exclusion period. We will also prevent you from opening new accounts and will work with you to block access across any associated platforms.

How to activate: Contact Support with formal written request

Reality Check

Receive regular notifications showing your total deposits, withdrawals, net wins/losses, and time spent playing during your current session. These reality checks help you stay informed about your gambling activity in real-time.

How to enable: Account Settings > Responsible Gaming > Reality Check

Recognizing Problem Gambling

Understanding the warning signs is the first step toward getting help

Problem gambling, also known as gambling disorder or compulsive gambling, is characterized by an inability to control gambling behavior despite negative consequences. It can affect people of all ages, backgrounds, and income levels. Early recognition of warning signs is crucial for intervention and recovery.

Warning Signs of Problem Gambling

Spending more time and money on gambling than you can afford

Gambling with money needed for essential expenses like rent, utilities, or food

Borrowing money or selling possessions to fund gambling

Feeling anxious, irritable, or restless when not gambling or when trying to cut back

Chasing losses—continuing to gamble to recover money lost in previous sessions

Lying to family, friends, or employers about the extent of your gambling

Neglecting work, school, or family responsibilities due to gambling

Gambling to escape problems, relieve stress, or cope with negative emotions

Experiencing relationship problems, job loss, or legal issues related to gambling

Feeling depressed, guilty, or suicidal due to gambling losses

Repeated unsuccessful attempts to control, cut back, or stop gambling

Needing to gamble with increasing amounts of money to achieve the same excitement

If You Relate to Multiple Signs

If you recognize several of these warning signs in your own behavior or in someone you care about, it's important to seek help immediately. Problem gambling is a treatable condition, and early intervention significantly improves outcomes. Contact our support team or reach out to a professional gambling counseling service.

Gambling Should Be Fun

Tips for maintaining a healthy relationship with gambling

Set a Budget Before You Play Decide how much money you can afford to lose before you start gambling, and stick to that limit. Never gamble with money you need for essential expenses.
View Gambling as Entertainment, Not Income Treat gambling like paying for a movie or concert—entertainment that costs money. Don't view it as a way to make money or solve financial problems.
Set Time Limits Decide in advance how long you'll gamble, and stop when that time is up, regardless of whether you're winning or losing.
Never Chase Losses If you've lost money, accept it and move on. Trying to win back losses almost always leads to bigger losses and can spiral into problem gambling.
Balance Gambling with Other Activities Maintain hobbies, social connections, and responsibilities outside of gambling. A balanced life reduces the risk of gambling becoming problematic.
Don't Gamble Under the Influence Avoid gambling when you're drinking alcohol or using substances that impair judgment. Impaired decision-making leads to riskier bets and larger losses.
Take Regular Breaks Step away from gambling periodically to maintain perspective. Use our session time reminders to prompt regular breaks.
Don't Gamble When Stressed or Depressed Gambling should not be a coping mechanism for emotional distress. If you're using gambling to escape problems, seek professional support instead.
Keep Track of Your Gambling Monitor how much time and money you spend gambling. Use our account history and reality check features to stay informed about your activity.
Be Honest with Yourself and Others If gambling is causing problems in your life, acknowledge it and talk to someone you trust. Denial and secrecy enable problem gambling to worsen.

Need Help? We're Here for You

If you believe your gambling is becoming a problem, or if you're concerned about someone else's gambling, please reach out for help. Problem gambling is a serious condition, but it is treatable. The sooner you seek help, the better your chances of recovery.

Our customer support team is trained to handle sensitive gambling-related concerns with compassion and confidentiality. We can help you activate self-exclusion or timeout features, discuss your concerns without judgment, and connect you with professional support resources.

Remember: reaching out for help is a sign of strength, not weakness. Recovery is possible, and many people who have struggled with gambling problems go on to lead happy, fulfilling lives free from the burden of compulsive gambling.

Contact mpo18 Support

Email: [email protected]

Live Chat: Available 24/7 through your account dashboard

WhatsApp: Available daily from 08:00 - 22:00 WIB

All communications are treated with strict confidentiality. Our team will respond to responsible gaming inquiries with priority and will work with you to implement appropriate protective measures.

Professional Support Resources

While mpo18 provides tools and support to help players gamble responsibly, we recognize that professional counseling may be necessary for individuals experiencing serious gambling problems. We encourage players struggling with gambling addiction to seek help from qualified mental health professionals and specialized gambling support services.

In Indonesia, mental health services and addiction counseling are available through major hospitals in Jakarta, Surabaya, Bandung, and other cities. Many licensed psychologists and psychiatrists offer confidential counseling for gambling addiction. Additionally, international support organizations provide online resources, helplines, and support groups for problem gamblers worldwide.

If you are experiencing thoughts of self-harm or suicide related to gambling problems, please contact emergency services immediately (call 112 or 119 in Indonesia) or reach out to a crisis hotline. Your life is valuable, and help is available.